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Customer Service

Our Money Back Guarantee to Our Customers

We appreciate your business and want you to enjoy the handcrafted items you purchase from Tilonia. Whenever you are not satisfied with an item you have purchased from our store, you may return the item to us for any reason. We will exchange the item or refund the cost of the merchandise. For US customers wishing to exchange an item, we will pay for shipping the item to our US return address and for shipping the exchange item to you. That's our commitment to you to ensure that you are a satisfied customer when you shop at Sprout Enterprise Network.

Shipping Delivery Options within the US

Items in inventory in our US offices may be shipped using US Postal Service or UPS Ground. Items in inventory with our artisan partners will be shipped via international express mail or international freight.

International express mail packages are tracked and we will provide you with the tracking number once your order has shipped. Typically, packages take 7 to 10 business days to reach the US, however during the holiday season, deliveries may take considerably longer.

International express mail packages require a signature for delivery. If the package is not signed for or picked up at the US Post Office, the package is returned to India within 5 business days. Customers asking for a reshipment of a package returned by the US Postal Service will be charged for the reshipment.

Your online order will be confirmed via email and you will be notified of any items in your order which are not currently in stock. In many cases, backordered items can be shipped within 4 to 5 weeks of the date of your original order.

Standard (shipped via US Postal Service or FedEx Ground

  • 4-7 days (plus 1-2 business days for processing)
  • Starts at $4.95 (see chart  below)
International
  • 7-10 business days (plus 1-2 business days for processing)
  • International orders are shipped via international express mail service at 15% of retail or wholesale order. 
  • Shipping for FOB orders will be quoted based on actual order. 

Orders are shipped via international express mail are at buyer's own risk. UK customers should be aware that we have experienced some lost packages in mail delivery to the UK. 

All international sales are final as we accept returns only in the US.

 
Value of Order Shipping Charges
$0.00 - 25.00 $4.95
$25.01 - 50.00 $6.95
$50.01 - 75.00

$8.95

$75.01 - 100.00 $10.95
$100.01 - 150.00 $12.95
$150.01 + 10% of order

Shipping cost is based on the amount you order. The charges shown above are for a single address.

Returns Policy

US customers may return an item for exchange or refund for any reason. When you return an item, please make your return within 30 days of your purchase and indicate the reason for your return. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement once we have received your returned item. Return any items to Friends of Tilonia, Inc. at the Customer Service address below.

Our goal is to provide you with outstanding service, however, we are unable to refund your purchase if we do not receive the item you are returning or if there is no proof of delivery. USPS offers an inexpensive proof of delivery service. You may also wish to insure your item to cover any loss or damage during return delivery. When you return an item to us, please notify us at shop@tilonia.com or 888-759-8175.

Payments

We accept American Express, Master Card, Visa, as well as PayPal payments to sales@sproutenterprise.net.

Care Instructions

Tilonia® Home bedding and table linens are washable. Please download Cleaning Instructions for how best to care for your purchase of Tilonia® Home textiles.

Still Have Questions?

Email us for more details: sales@sproutenterprise.net

How to Contact Customer Service

Ellen Fish
Friends of Tilonia, Inc.
134 Lincoln Place No 2
Brooklyn, NY 11217

Best way to reach us is via email:  sales@sproutenterprise.net
Or call and leave a message, and we'll call you back: (718) 230-8008.

Thank you for shopping at Sprout Enterprise Network!